Contact PDFTranslate
Use the address below that matches your request. PDFTranslate does not publish an unverified response-time guarantee, but routing the message correctly helps us handle it without asking you to resend sensitive information.
Which email address should I use?
| Request | Contact |
|---|---|
| Product help, account access, translation jobs, billing questions | support@pdftranslate.io |
| Privacy requests and personal-data questions | privacy@pdftranslate.io |
| Terms, rights, and other legal notices | legal@pdftranslate.io |
Include your account email and translation job ID when relevant. Do not attach customer PDFs, passwords, payment-card details, or authentication secrets to an email.
Who receives these messages?
PDFTranslate is operated by INNOMATRIX LIMITED (Company No. 16188012).
- Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Company record: Companies House
The registered office is the company's legal address. Use email for product support and privacy requests so the request can be routed and recorded.
What should a privacy request include?
State the right or issue involved and the account email concerned. We may ask for information needed to verify identity and account authority before disclosing, correcting, exporting, or deleting personal information. See the Privacy Policy for the applicable process and limitations.